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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Veld

October 17, 2025

5  out of  5
rating by Jessica Veld
"Kimberly is so helpful and such a pleasure to speak with . Absolutely love my State Farm office"
We responded:
"Jessica, thank you for your candor and 5-star review. I am very lucky to have Kimberly here in office, on my team. She does an amazing job helping and I am glad you got to experience that 1st hand! We appreciate you here at Fred Milton State Farm. Thank you again for your review of Kimberly, as it relates to her contribution here. Be well and Stay Blessed! Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Jordon Buell

October 16, 2025

5  out of  5
rating by Jordon Buell
"When it comes to going “above and beyond”, Karla my insurance agent, exemplifies this. Being a bilingual insurance agent only makes her case even stronger! She is someone who truly explains policy limits and makes sure your coverage is suited to your exact needs. I truly feel like she cares about her insureds and I will be recommending her to all of friends!"
We responded:
"Jordan, thank you for hopping on and letting me, Karla and the world know what you think about her and the service she provides. Karla is good at what she does, and I am happy that we are raising the bar with her presence. You are 100% correct in saying she cares and that truly is what makes a difference. We appreciate you here at Fred Milton State Farm. Thank you again for your review of Karla, as it relates to her contribution here. Be well and Stay Blessed! Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana "
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Jazz Prince

October 16, 2025

5  out of  5
rating by Jazz Prince
"Karla is genuinely the most professional, respectful insurance agent I’ve ever come across in the industry. When she provided me advice on the policies that I was interested in, she was beyond willing to answer any and all questions and left nothing up in the air. I truly feel comfortable for the first time with my insurance policies and could not recommend someone more to work with. Fred! You have the best in the game."
We responded:
"Jazz, you are 100% accurate! I do have the best team, and Karla plays a huge part in helping us grow our, exceeding our goals and setting high expectations for service to our customers. I am extremely grateful she chose to work here. We greatly appreciate your time in writing this review and for your business. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Joey Schermerhorn

October 14, 2025

5  out of  5
rating by Joey Schermerhorn
"Karla didn’t just explain things clearly — she broke down the details like a pro and somehow made insurance talk actually fun (never thought I’d say that). She’s friendly, funny, and makes you feel like you’re chatting with a friend who just happens to know everything about saving you money. If you want great coverage, awesome service, and someone who actually makes adulting easier, go see Karla. She deserves a raise… or at least unlimited Starbucks for dealing with people like me."
We responded:
"Joey, I LOVE IT. You have me over here cracking up at my desk trying to figure out if a raise or unlimited Starbucks is the best bang for my buck, because you are correct in saying that Karla is good at what she does. I am super excited that she chose my office to work with. She is great at her job, and she brings so much positive energy and light to every interaction she has. Thank YOU for choosing us and we look forward to working with you for years to come. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Roger M

October 14, 2025

5  out of  5
rating by Roger M
"I had the pleasure of working with Memmory. She was incredibly patient with all my questions and got them all answered as well!"
We responded:
"Roger, thank you for leaving such kind words about Memmory. She has lots of practice in patience! Thank you so much for your continued trust and kind words! We’re thrilled to hear Memmory provided amazing customer service, and we look forward to many more years of working with you! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Megan Harris

October 14, 2025

5  out of  5
rating by Megan Harris
"Memmory is the sweetest! 🥰🥰"
We responded:
"Megan, thanks for taking the time to write this about Memmory. I 100% agree with you, Memmory is a great resource for our agency! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Haley Sell

October 14, 2025

5  out of  5
rating by Haley Sell
"Memmory is literally the sweetest and definitely would recommend you guys to everyone for insurance!!"
We responded:
"Thanks so much for the 5-star review and the comments about Memmory. Yes, I am extremely grateful to have her on the team. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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justin pritchett

October 14, 2025

5  out of  5
rating by justin pritchett
"Karla was great!! Very knowledgeable and personable! Appreciated her help, thank you!"
We responded:
"WOW!!! Thanks so much Justin! Karla is a huge asset to our team! I am extremely grateful she chose to work here. We greatly appreciate your time in writing this review and your business. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Paty Hurtado

October 14, 2025

5  out of  5
rating by Paty Hurtado
"Karla es súper profesional y atenta. Desde el primer momento me hizo sentir en confianza y me ayudó a encontrar la aseguranza perfecta para mí. Los recomiendo!"
We responded:
"Trabajar con Karla es una bendición y un placer. Es muy buena en su trabajo y espero verla crecer. Gracias por reconocer su trabajo. Que Dios la bendiga. Fred Milton State Farm. Kalamazoo, MI. Sirviendo con orgullo a Michigan e Indiana."
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William Rhodes

October 14, 2025

5  out of  5
rating by William Rhodes
"Best insurance agency in southwest Michigan. Genuine, family oriented people willing to help!"
We responded:
"William, thank you for your kind review of my office. We truly want our customers to feel like family here and to know that we do care and will go to extended lengths to make sure you are taken care of. In your time of need, remember, we are a phone call away. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Julian

October 14, 2025

5  out of  5
rating by Julian
"Karla was amazing to work with. She took the time to explain everything and helped me find the best coverage. Friendly, patient and professional. I recommend this agency for sure"
We responded:
"Julian, thank you for the kind words about Karla. She is a definite asset to the team here at Fred Milton State Farm. We look forward to working with you and watching you grow! Again, thank you for sharing your experience. If you ever need anything, just know that we are a phone call away! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
Profile photo of Karla Ruiz Velasco

Karla Ruiz Velasco

October 14, 2025

5  out of  5
rating by Karla Ruiz Velasco
"Professional service & a caring team. Highly recommended"
We responded:
"Karla, thank you for your 5-star review! We are all about caring for our customers and making sure they are protected. When you operate from a space of care, everything falls into place. Thank you for recognizing our efforts. We appreciate you and all you do to help us in that endeavor. We appreciate your continued help and support! Do not forget about our awesome referral program as well! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana "
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amber little

October 10, 2025

5  out of  5
rating by amber little
"I love state farm Kimberly is by far the best Fred Milton state farm insurance is the best"
We responded:
"Amber, thank you for your awesome review. Kimberly does a phenomenal job keeping everything together. She helps make this team, what it is. Thank you for taking time out of your day to let EVERYONE know that Fred Milton State Farm is second to none! We appreciate your continued support! Do not forget about our awesome referral program as well! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana"
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boy grown

October 9, 2025

5  out of  5
rating by boy grown
"Karla is the best at her job highly recommend"
We responded:
"Boy grown! You are 100% correct. Karla is phenomenal at what she does. We are very blessed to have her as part of our team! Thank you for leaving this review to let other know that they are in great hands when they speak with Karla! Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Wendy Tober

October 2, 2025

5  out of  5
rating by Wendy Tober
"Fred is a great person. My family loves him."
We responded:
"Wendy, thank you for such a nice comment. The sentiments are shared both ways. You and your family are good people, and I/we am truly blessed to have you in my life. I appreciate you and Gary and your positive nature. You make what I/we do easy and enjoyable. Thank you all for being you! Stay Blessed! Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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kiah white.

October 1, 2025

5  out of  5
rating by kiah white.
"Love the bundle my agent was amazing"
We responded:
"Kiah, thank you for your awesome 5-star review. I heard about the coverage you chose to protect not only your things but yourself as well. We are super proud of you for making that decision. We appreciate you and your support while we grow and educate our customers to help them make sure, they are protecting what matters most. We look forward to working with you into the future and as you already know, we will be here to help when the time arises. Stay Blessed! Fred Milton State Farm, Kalamazoo, MI. Proudly serving Michigan and Indiana"
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Lisa Marie Oswalt

September 26, 2025

5  out of  5
rating by Lisa Marie Oswalt
"I want to say, "Thank you!" To Fred Milton and his staff. August was very helpful and efficient. I appreciate everything you do for me."
We responded:
"Lisa, we appreciate you! We are thankful that you chose us to help you with your insurance and financial service needs. We enjoy working with you and look forward to working with you for many years to come. Thank you for sharing your experience with the community so they know what kind of service they will receive from my office. Be Blessed. Fred Milton State Farm"
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Dan Basto

September 24, 2025

5  out of  5
rating by Dan Basto
"Fred Milton agency is awesome. Very friendly and helpful staff. Thanks to them i was able to get a quote fast and easy to setup insurance."
We responded:
"Dan, thank you for the kind words and the 5-star review. We treat people how we want others to be treated and try to spread joy and happiness from our office. We appreciate you taking time out of your day to confirm we are accomplishing this! We look forward to a continued working relationship. Stay Blessed! Fred Milton State Farm. Kalamazoo, Michigan. Proudly serving Michigan and Indiana."
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Daryl Moore

September 23, 2025

5  out of  5
rating by Daryl Moore
"Thank you Kimberly/Fred Milton, state farm insurance for your friendly service! I will give you 5 star ,thank you!"
We responded:
"Daryl, thank you for the kind review. Kimberly works very hard to make sure our customers are given the best experience possible. We appreciate you leaving us a 5-star review and we look forward to working with you into the future. Be Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Jake Kowalski

September 23, 2025

5  out of  5
rating by Jake Kowalski
"Great place very friendly people always there to help in anyway they can!"
We responded:
"Jake, we appreciate the positive 5 star feedback! Itis our mission to meet every customer with a smile and provide remarkable service. We look forward to working with you for years to come! Thank you, Fred Milton State Farm"
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Erica Oliver

September 17, 2025

5  out of  5
rating by Erica Oliver
"Been with Fred and his fantastic team for a few years. Anytime I have a question or a need they are quick to respond and do very helpful. I'll stick with them as long as I have a vehicle to insure"
We responded:
"Erica, you have been riding with us from pretty much day one and we appreciate you for that! You make what we do easy, and we could not be happier to be your insurance resource. Kimberly always has such a smile on her face when she gets done talking to you! THANK YOU FOR CHOOSING US! Be blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Chris Johnson

September 16, 2025

5  out of  5
rating by Chris Johnson
"Amazing job! Great customer service. Would recommend"
We responded:
"Chris, thank you for the review and support! We appreciate you as a customer and for you being the awesome guy you are as well! We look forward to helping you to protect what is important to you moving into the future. Be blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Nikole Wright Hartis

August 21, 2025

5  out of  5
rating by Nikole Wright Hartis
"I absolutely LOVE Kimberly at Fred Milton’s office! She is highly knowledgeable and was on the phone with me until we found the perfect coverage suitable for me. You cannot get any better than her! HIGHLY RECOMMEND! Thank you, Kimberly! You are THEE BEST!"
We responded:
"Nikole, no truer words have been spoken! Thank you for acknowledging her and all she does for our customers. She spoke very highly of you, and we really look forward to working with you moving into the future. Rest easy knowing that you are in good hands and that we will be here for you in your time of need. Thank you for being part of our State Farm Family here at Fred Milton State Farm. We appreciate you. Stay Blessed! Fred Milton State Farm, Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Derek Smith

August 8, 2025

5  out of  5
rating by Derek Smith
"I had the best experience working with Fred. He and his staff are committed to Gold Star customer service and they are willing to go the extra length to make sure to take care of their customers. I am appreciative and thankful for all the information that was given to me and my customer service experience with Fred."
We responded:
"Derek, I appreciate the positive feedback. Moreso, I appreciate the conversation I got to have with you today. Our interaction reminded me immensely of why I do what I do and how important it is to set the bar for customer service while doing it. The easy road (lack of service) is the road most traveled. I run the uphill both ways road to make sure people are taken care of. You are a great young man with a good head on his shoulders, and I really mean it when I say this, IF YOU EVER NEED ANYTHING, insurance related or not, I WILL BE HERE FOR YOU. Stay blessed young man and you keep giving your best. I am certain you will be blessed with many great things in your life. BTW, thank you for showing me what true patience looks like. You taught me something amazing today and I am forever grateful for your display of patience and grace, even though I was an outsider looking in! Stay Blessed! Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."
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Isabella Vergara

August 7, 2025

5  out of  5
rating by Isabella Vergara
"Kimberly was really informative and helpful when I moved my insurance from another state! I feel confident in my coverage selection and my insurance quote. Thanks for your help!"
We responded:
"Isabella, thank you for the great review about the service you received from Kimberly. We are really lucky to have her in our office as she truly cares about educating our customers, so they are comfortable with their insurance coverage choices. Rest easy knowing she will be here to help you in your insurance journey, as will the rest of us. Thank you for choosing our office. We look forward to working with you into the future. Stay Blessed. Fred Milton State Farm. Kalamazoo, MI. Proudly serving Michigan and Indiana."